DELIVERY EXPECTATIONS FOR ORDERS PLACED FROM THE CANADIAN PAULINE WEBSTORE:
Most orders ship within 24 hours of receipt from our Toronto, ON location or, depending on product availability. Only orders for Canada Post delivery are eligible for same day shipment. Orders must be submitted no later than 2pm EST for this service. During peak seasons there may be a 1-2-day delay. At checkout you will be given the choice of several Canada Post or Canpar shipment options/rates (delivery times differ accordingly).
NOTE RE: Canada Post delivery delays:
According to the Canada Post website, “customers may anticipate delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes” as a result of the ongoing COVID-19 impacts. Customers are encouraged to track shipments.
Canada Post Website: https://www.canadapost.ca/cpc/en/home.page
If your order is time sensitive (for an event etc.) you may want to consider having your order shipped via Canpar ground or Canpar Express.
If postal theft is common in your area, it may be to your benefit to choose Canpar as your shipping method.
NOTE WELL: We regret that we cannot ship replacement orders if Canada Post or Canpar indicates that the shipment has been delivered.
Do you ship on weekends or holidays?
Orders are processed and shipped Monday - Friday. Delivery days are based on the schedule of Canada Post and Canpar.
Will you ship to non-Canadian addresses?
Currently, we only ship to addresses in Canada.
If I am ordering from a parish, school or other institution, can I use this site?
All on-line orders must be pre-paid. For parishes, schools or organizations that have a pre-arranged discount schedule with the Pauline Books & Media, please call in your orders at 1-800-668-2078 or 416-781-9131. Or email your order to: [email protected].
Do you offer FREE SHIPPING?
Free shipping is not an eligible service offered.
Order Status email notifications
When you complete your order, we will update you on the status of your order by email:
- Confirmation that your order was successfully submitted.
- Verification that your item(s) have been shipped, with tracking information.
- Information regarding any issues we may encounter while fulfilling your order.
What should I do if I have a problem with my shipment?
If you receive incorrect or defective product(s) in a shipment, please email us within 30 days at [email protected] for instructions on how to proceed.
What is your returns policy?
Paulinestore.ca will issue a full refund (excluding shipping and handling fees) for your online purchase if you:
- Return new books, or sealed and unopened CDs, DVDs or other products in their original condition. Sales on visual resources (posters, cards, bookmarks), sale items, seasonal items, dated material and special orders are final.
- Include a copy of the packing slip of the package you received.
- Mail your return to the PaulineStore.ca mailing address below, or personally drop off your return at our Pauline Books & Media Centre in Toronto within 30 days of the shipment date listed on your packing slip.
Paulinestore.ca shall have no obligation to refund any returns that are not in compliance with these three requirements.
Ship all returns with packing slip enclosed to:
3022 Dufferin Street
Toronto, ON M6B 3T5
Refunds cannot be issued for any prepackaged products that are returned opened or have obvious signs of use (unless they are found to be defective).
No credits will be granted for any item that is returned after 30 days from the shipment date listed on your packing slip.
The cost of postage for all returns is the responsibility of the consumer.
Returns made to Paulinestore.ca will be credited only in the form of the original payment method.
We recommend shipping all returns via a trackable shipping service and retaining the carrier's tracking number until you receive your credit or refund. We regret that we cannot assume any responsibility for unreceived returns shipped via a non-traceable shipping method.